EILUXE TERMS OF SERVICE

Last Updated: July 2026

Welcome to Eiluxe. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service.

1. General

This website is operated by Eiluxe. Throughout the site, the terms "we", "us" and "our" refer to Eiluxe. By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service at any time without prior notice.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this website.

You may not use our products for any unlawful purpose or violate any applicable laws in your jurisdiction.

3. Products

We make every effort to accurately display our products, descriptions, and pricing. However, colours and product appearance may vary slightly depending on your device settings.

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change pricing at any time without notice.

5. Orders

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, or incorrect customer information.

An order confirmation email does not constitute acceptance of an order. Acceptance occurs when your order has been dispatched.

6. Shipping

We ship Australia-wide and to selected international destinations.

Shipping timeframes provided are estimates only and may vary due to carrier delays or circumstances beyond our control.

Once an order has been dispatched, Eiluxe is not responsible for delays caused by shipping providers.

7. Returns & Refunds

Eiluxe complies with the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If a product is faulty, damaged, unsafe, or does not match its description, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

For change-of-mind purchases, refunds are not generally provided unless required by law.

To request assistance regarding a product issue, please contact us at:

Email: sales@eiluxe.com.au

8. Fragrance Products

Due to the nature of fragrance products, scent performance and personal fragrance preferences may vary between individuals.

Eiluxe does not guarantee that a particular fragrance will meet personal scent expectations.

Customers are responsible for following all usage and safety instructions provided with products.

9. Limitation of Liability

To the maximum extent permitted by law, Eiluxe shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes any consumer guarantees or rights that cannot legally be excluded under Australian law.

10. Intellectual Property

All content on this website, including logos, graphics, images, product descriptions, text, and branding, remains the property of Eiluxe and may not be copied, reproduced, or used without written permission.

11. Accuracy of Information

We aim to ensure all information on our website is accurate and up to date. However, we do not warrant that all information is complete, current, or error-free.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.

13. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

14. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland.

15. Contact Information

Questions regarding these Terms of Service can be directed to:

Eiluxe
Email: info@eiluxe.com.au
Website: www.eiluxe.com.au